Frequently Asked Questions

Q1: I want to activate internet on my mobile, How can I get the needed settings?

To access your personal settings for internet usage service through your mobile phone, please send a free of charge SMS includes the word "GPRS" to 111.

Q2: What about my bill?

For any inquiries concerning the amount of your unbilled airtime until the last 24 hours or the amount of your last bill, please call 101 or text the word "bill" by SMS to 101, from the concerning (or relevant) phone line number. This service costs 4 SYP per minute and 5 SYP per SMS.

Q3: How to get MTN new mobile services?

To subscribe to any available service, please contact customer care service for any information regarding the relevant service subscription, its usage and benefits.

Q4: How can I subscribe to a pay monthly line?

By visiting one of our Customer Care Service points or dealers.
The needed documents to acquire for a new pay monthly line:
For Syrians: a complete subscription contract and Personal ID card.
For Foreigners:  a complete subscription contract, passport and a local deposit of 10,021 SYP.
For minors: the authorized person will sign the subscription contract on behalf of the minor and it will be reassigned (transferred) to the minor upon reaching the age of 18.

Q5: How can I subscribe to Pay as you go line?

By visiting one of our Customer Care Service points or dealers. The documents needed to acquire a new pay as you talk line:
For Syrians: a complete subscription contract and Personal ID card.
For Foreigners: a complete subscription contract and passport.
For minors: if an ID card is not available, the subscription contract will be signed by an authorized person on behalf of the minor. The line will be reassigned (transferred) to the minor's name upon reaching the age of 18.
If the minor already has an ID card, the line can be obtained by completing the subscription contract and showing the ID card.

Q6: What is PIN1 code?

PIN1 is the personal Identification Number 1 that secures the SIM card. The default PIN code is usually "0000". To change it, please refer to your handset manual.
Entering the PIN code incorrectly three consecutive times will automatically cause blocking of the SIM card.

Q7: What is the PUK1 code?

PUK1 is (Personal Unblocking Key1) code used to unblock the SIM card after entering the PIN code incorrectly three consecutive times.
To get it please contact our customer care service.

Q8: What is PIN 2?

PIN 2 stands for Personal Identification Number 2; it enables subscribers to get access to additional GSM services such as closed user group, call cost, and fixed number dialing.
To get your PIN2 code, please contact our customer care service.

Q9: What is the PUK2Code?

PUK2 is (Personal Unblocking Key2) code used to unblock the access to additional GSM services when entering the PIN 2 code incorrectly three consecutive times.
To get your PUK2 code please contacts our customer care service.

Q10: When do I pay my invoice?

MTN issues a user's invoice on a monthly basis. To check payment dates, please contact our customer care service.

Q11: What is the prepaid voucher?

The prepaid voucher is a recharge voucher that is used to recharge MTN prepaid line with units. MTN Voucher's types are as follows: